Customer Support

Need some help? You’ve come to the right place!

We Can Help

At iOiQ, your satisfaction is our top goal. Our highly trained technical support experts are accessible both online and via telephone to help you with:

• Existing licensee technical support
• Replacing or adding a license key
• Software performance or installation
• Making a software or training purchase
• And more!
  • Submit a Ticket

    If you need help, please open a new ticket with our online support center, available 24 hours a day, 7 days a week. You can also access our Knowledgebase of tips and articles for assistance in resolving software or installation problems.

  • Chat With Us

    Our dedicated team is available Monday – Friday 8:30 AM to 6:00 PM EST.

    Note to customers with pop-up blockers: We may not be able to start your chat session if you have pop-ups blocked on your computer. Please make sure pop-up blockers are disabled in your browser.
  • Training Solutions

    We offer classroom, onsite and online training provided by experienced trainers with a wealth of industry experience. Visit the ioMosaic website to learn more.

    For help with training or course registration, please call (713) 490-5220 ext. 2168 or email

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